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Products
Where can I buy LeLang products?
Find all LeLang products in partner pharmacies and para-pharmacies (search the site for the nearest location to you) or on our website www.lelangskincare.com
How do I choose the LeLang products that suit my skin?
On the site, you have the opportunity to book a free 15-minute consultation with one of our Skin Experts who will guide you in choosing the products best suited for your skin and will formulate your personalized protocol.
When does a LeLang product expire once opened?
The expiration date or PaO can be found on the product label and on the box. Look for the icon in the shape of an open jar and the number followed by the letter M "months": the number indicates the time frame in which a cosmetic can be used after the first opening without generating undesirable effects.
"I am allergic to Nickel, can I use LeLang products?"
Yes, all LeLang products are Nickel Tested.
Can I use LeLang products on my sensitive skin?
Yes, all LeLang products are dermatologically tested on pre-selected volunteers with sensitive skin. Request a free 15-minute consultation with our skin expert who will be able to recommend the personalized protocol suitable for your sensitive skin.
Can I use LeLang products during pregnancy and breastfeeding?
You can use all LeLang products even while breastfeeding.
Are LeLang products tested on animals?
"In accordance with Article 18 of the European Cosmetic Regulation 1223/2009, LeLang® products are not tested on animals."
Are LeLang products vegan?
Yes, all LeLang products are vegan and plant-based except for the Elyx Performance line products which contain a patented Beeswax and Snail Slime.
Are LeLang products gluten free?
There is no direct correlation between cosmetic products and celiac disease. The intolerance reaction, in fact, is triggered by the ingestion of food containing gluten, which implies that the intolerance occurs as a result of a systemic reaction, that is, ingestion, and not topical. For this reason, even if a cosmetic product were to contain gluten, it would not be able to penetrate the skin barrier and would not cause any crisis in a celiac subject.
Orders
I haven't received the order confirmation email, what can I do?
First of all, don't panic. Check that it hasn't ended up in the "spam" or "promotions" folder of your provider. You can also try entering "LeLang" in the search bar. Last option: contact customer support and provide your first name, last name, the email address you used to complete the purchase, and the shipping address. We will ship your order as soon as possible!
Can I modify the order once it is confirmed?
Absolutely yes, you can modify your order within an hour of payment by calling or writing to the number +39 3500495173.
Shipping and deliveries
What are the expected delivery times?
Every order is processed by 2:00 PM and ships the same day it is placed. Any order placed after 2:00 PM will be prepared for the next business day. Delivery times are 24/48 hours via express courier. Exceptions are made for orders placed during holiday periods or with active promotions, which may experience delays.
How much are the shipping costs?
Shipping in Italy is done via GLS courier at €4.90 for all orders. Shipping is free for orders over €39. All shipments to San Marino are always done with GLS courier and have the same cost of €4.90. We ship to Europe with GLS courier at a cost of €14.99 for all orders with free shipping for orders over €100.
Are shipments to foreign countries active?
"We ship to all European countries, except for the UK and, for now, Switzerland."
Can the shipping address be changed after the order has been placed?
Yes, if you contact the number +39 3500495173 within an hour of placing the order. We invite you to contact us promptly, and if the package has not yet been handed over to the courier, we will take care of the address change. In the event that the package has already been entrusted to the courier, we will indicate the address change as soon as the hold is activated, and we will commit to resuming delivery of your package as soon as possible.
Can the delivery be scheduled?
Yes, cash on delivery payment is active. The cash on delivery payment includes an additional charge of 5 euros for the service, to be added to the shipping cost if applicable. The order amount + 5 euros must be paid to the courier upon delivery.
What happens if the courier has made delivery attempts that were unsuccessful?
Don't worry: in the event that the courier attempted to make the delivery but found no one, it will be automatically rescheduled a second time for the next working day. After the second delivery attempt, the storage will be activated. If this happens, you just need to contact Lelang customer service directly to provide the instructions for unlocking the storage.
The package arrived damaged externally, what can I do?
We are sorry to hear that the package arrived damaged. We will arrange for a redelivery as soon as possible. Please contact us within 5 working days providing us with the order number, a photo of the package showing the extent of the damage, and the confirmation via signature of the receipt of the package with reservation for inspection.
I received a package but not all the ordered products were inside, what can I do?
No problem, we will take care of it! You just need to contact us within 8 working days from the receipt of the package and provide us with the order number in question and a photo of the package to certify the absence of damage and all the products received.
newsletter
"I registered for the newsletter but I haven't received the confirmation email, what should I do?"
If you want to receive our updates and product tips, check that the confirmation email hasn't ended up in spam. If you find it, move it to the non-junk emails. If you can't find it in any way, contact our customer service and specify the email address you entered during registration.
How do I subscribe to the newsletter?
We are happy that you want to subscribe! You will receive two monthly newsletters with many interesting insights directly from the world of cosmetics, along with must-have skincare tips! You can subscribe to the newsletter through the pop-up that opens on the homepage of the site or you can find the box to fill in with your email address at the bottom of each page.
"I am not receiving any newsletter, what happened?"
"Our monthly newsletter has probably ended up in your 'spam' or 'promotions' folder. If you find it there, move it to your 'inbox' so you won't miss our updates anymore! If you can't find it, contact us and provide your email address, and you will start receiving our newsletter again as soon as possible."
How can I unsubscribe from the newsletter?
"We are sorry that you no longer wish to receive our newsletter, you can unsubscribe simply by clicking on the 'unsubscribe' button found at the end of the last newsletter you received or by contacting customer service. We invite you to contact us to share your reasons for unsubscribing. This way you will help us improve!"
